lagging screen

Question

we are using a remote workstation card and we have set the bandwidth to 25 Mbps. however the picture is so lagging and if you play any video, it lags a lot...

anything that need to be done at the host or anywhere else to resolve this issue?

Answer 1

Answer by Jatinder Thakur · Jul 13, 2018 at 06:58 AM

Hi @Nader MOkhtar

Please provide zero client and Remote workstation card logs as text files to debug this issue.

Regards,

Jatinder

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Answer 2

Answer by Nader Mokhtar · Jul 15, 2018 at 09:34 AM

please see attached...pcoipsupport-log.txt pcoip-client-2018-07-10t08-36-00z-0000107c.txt

pcoipsupport-log.txt (27.4 kB)

pcoip-client-2018-07-10t08-36-00z-0000107c.txt (6.7 kB)

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Answer 3

Answer by Nader Mokhtar · Jul 15, 2018 at 09:38 AM

@ Jatinder Thakur please see above and let me know if anything else is required

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Answer 4

Answer by Jatinder Thakur · Jul 16, 2018 at 03:16 AM

@Nader Mokhtar

These are not right logs. Please collect zero client and remote workstation card logs from admin web interface of both->Diagnostics->event logs after reproducing the issue.

Regards,

Jatinder

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lagging screen

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