The paying slip reader doesn’t read in all symbols correctly. He has some Problems with those symbols: + and >. Does anyone know what to do?

Question

Hello everyone, this is my problem:

The customer has an ZeroClient T310 which he uses to connect to the VDI environment. The paying slip reader is locally connected with USB. It is a Giromat CLX.G400.

We are using the Teradici management console with the version 2.3.0@5476.7476663.6208228 and the firmware 5.3.0 for the ZeroClients.

The option enable local cursor and keyboard is always active if you use an ZeroClient in a VDI environment, so that can’t be the solution.

Does anyone know this problem and can help me to solve it?

Thanks very much in advance.

Answer 1

Best Answer

Answer by Visar Latifi · Jun 15, 2017 at 11:29 AM

Hello Jafar

I could solve the problem.

The keyboard layout on the Giromat was wrong. The keyboard layout could be changed with a QR-Code which I got from the crealogix supprt.

This case will be closed.

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Answer 2

Answer by Jafar Kureshi · Jun 13, 2017 at 07:32 AM

Hello Visar,

Have you checked from VMware View Client also having the same issue for the same VDI (VM) host?

Wa it working before? When did this issue start? Is there any upgrade/change?

Which are the symbols that are not correctly read by Paying slip reader?

If possible provide us ZC log file with "USB" Enhanced logging enabled.

Thanks

Jafar

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Answer 3

Answer by Visar Latifi · Jun 14, 2017 at 11:42 AM

Hello Jafar

Thanks for your reply!

We have just those ZeroClients, they can't connect to View.
The Giromat was installed about two months ago and worked fine. After one month this issue occurred. There were no changes or upgrades.
The paying slip reader can't read those symbols correctly: "+" and ">".
At the moment I don't have a log file but I can provide one.

Thanks for your help Jafar

Visar

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The paying slip reader doesn’t read in all symbols correctly. He has some Problems with those symbols: + and >. Does anyone know what to do?

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