pcoip-list-licenses usage

Question

When I run pcoip-list-licenses the result might look like the below (pretend it's in a fixed-width font). The issue is the "available" and "total" numbers - we have more than 2 licenses, in fact we often have 5 people using licenses at the same time, so why do I never see anything other than 2 in this column? Also, why does the "available" number not increment from 1 to 2 when I end a session? Also why does it not show 0 available when my users are getting the message "no licenses available"?

Is there any better way to get license availability information?

Thanks!!

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| Graphics Agent requires features: Agent-Session, Agent-Graphics |

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| Licenses available from https://teradici.compliance.flexnetoperations.com/instances/WZH62D0Y7A78/request |

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| Agent-Graphics | 14-Jan-2020 23:59:59 | 1 | 2 | 343 |

| Agent-Session | 14-Jan-2020 23:59:59 | 1 | 2 | 343 |

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Answer 1

Answer by Bill Zhang · Feb 08, 2019 at 12:45 AM

@Steven Molin

Please be aware that the pcoip-list-licenses command only reports the entitlements that still have licenses available. If the licenses have been used up for that entitlement, it will not be in the report at all.

In your case,

You have 4 valid entitlements as of today. Two of them have only 1 license.
You have over 200+ hosts ever registered to your license server.
It's easily being used up the licenses from those entitlements as long as there are handful of hosts in connection. When that happens, the report will end up with only some of the entitlements there with available licenses.
If you disconnect all the sessions and free up all the licenses, you should be able to see all the entitlements with licenses available.

Please refer to this KB article for more details:

https://teradicicommunity.force.com/s/article/1132

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Answer 2

Answer by Steven Molin · Feb 08, 2019 at 12:56 AM

@Bill Zhang Thanks for the info, that clears some issues up! Is there a way to see all entitlements, and licenses in each one, available or in use? In particular, is there a way to see which host is using any given license in an entitlement? I'm thinking along the lines of the status available from the RLM and FlexLM license managers. Thanks!!

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Answer 3

Answer by Bill Zhang · Feb 08, 2019 at 02:22 AM

@Steven Molin

At this point, the pcoip-list-licenses is the best tool to view the license information. As mentioned earlier, if you disconnect all sessions, this command should give you a report on all entitlements and the number of available out of total licenses.
Since the licenses from different entitlements are shared in the license server, there is no way to tell which host is using a license from which entitlement. Please refer to this article for better understanding of how PCoIP licensing works: https://help.teradici.com/s/article/1030

Hope that helps.

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pcoip-list-licenses usage

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